Bridges To Knowledge: A Blog by Barry Camson

Experience As A Teacher In Improving Knowledge Management

When I was first asked by the Knowledge Lab at the Defense Inteligence Agency (DIA) to develop and deliver a workshop on Cross-Cultural Knowledge Management, I was told of the importance of making the workshop experiential. Rather than utilizing stand-up training in which participants are lectured to about sharing knowledge across cultures, they wanted something that would provide unique experiences to people that would advance their learning and improve their future actions. The ultimate workshop did just that. It provided a variety of experiences to people that helped in a deep way to improve their skills in the realm of what I call sharing and absorbing knowledge across cultures.

The experiences in the workshop were developed to respond to issues identified in our data gathering in DIA as well as in a number of other US intelligence agencies. This post will refer to specific issues identified in the diagnosis, the experience that people gained at the workshop and how those experiences have enhanced knowledge sharing and absorption capabilities among participants.

A Bifurcated Relationship

The integrated focus on content and personal interaction in traditional collaboration is changing to a more bifurcated focus in a Web 2.0 environment where sharing content and personal interaction can exist separately. This has ramifications in terms of what are appropriate actions to support collaboration in a Web 2.0 environment.

Optimizing Enterprise Collaboration Software

Introduction

Enterprise collaboration software has the potential for enabling an organization to take a quantum leap in terms of collaboration, knowledge sharing and performance. Much of the benefit with regard to collaboration is inherent in the technology itself. However, to optimize the technology and achieve improvements in organizational effectiveness and collaboration, a focus on the overall organization is important. This will ensure a sound foundation for the technology.

The Web 2.0 Organization Of The Future

Does structure drive knowledge or does or should knowledge drive structure? This interesting question was raised in an email response to my previous post on organizational networks. I will address this question in this post by looking at our contemporary reality and what a new paradigm of "knowledge driving structure" might look like.

Organizational Network Analysis and Collaboration

I just finished reading Rob Cross's new book on social networks, Driving Results Through Social Networks in which he discusses the application of the Organizational Network Analysis (ONA) methodology to various types of organizations. Rob raises some interesting questions which parallel questions I have raised in previous posts with regard to the role of collaboration skills and collaborative skills training in contemporary organizations.

The Role Of Collaboration Skills In Virtual Organizations

Why do organizations often recognize the need for building collaboration skills for in-person teams but minimize the need for such endeavors in virtual groups? Let's look at a scenario for an in-person team and compare that with circumstances in various types of virtual organizations.

The Cultivation of Curiosity

 

Sequel to "Knowledge And The Clash Of Cultures"

The cultivation of our own curiosity is one action that each of us can take to build bridges to knowledge that resides in other people and in other cultures and, thus, to enhance our understanding of others. Curiosity is an innate ability that we all have. I would like to explore how we can bring this ability into our current work and personal life.

Knowledge And The Clash of Cultures

The book "The Mexican Dream" by J.M.G. Le Clezio deals with the confrontation of the Renaissance, European, Spanish Conquerors with the Amerindian civilizations in what is now called Mexico. In reading this book, I was impacted by the description of the huge differences between the two civilizations. These differences were in many ways beyond the ability of the other to grasp. I see parallels in our contemporary societies and organizations.

Traditional Collaboration and Enterprise 2.0

To what extent are traditional behavioral approaches to collaboration useful in supporting effective collaboration in an Enterprise 2.0 environment? This is a question that I have been thinking about a lot. It raises the issue of whether a technological solution is sufficient in itself to ensure effective collaboration. If not, what else from what we know as traditional collaboration is necessary to support the technological solution to attain effective collaboration?

What is/Is not knowledge

Deciding what is or is not knowledge is a very important matter in our efforts to absorb knowledge from others. This decision can be made explicitly or implicitly. It can be made as a conscious decision or can occur outside of our conscious awareness. The result of this decision can impact individual and group creativity as well as the soundness of problem solving solutions that are developed.